FAQ
Clear Answers. Confident Shopping.
At Enheritance Clothing, every piece is part of a story. Find answers below about ordering, sizing, shipping, and support—so you can shop with confidence and wear your legacy.
Need help? Email enheritanceclothing@gmail.com.
GENERAL FAQs
How do I place an order?
Browse our collections, choose your preferred size and color, and add your items to the cart. When you’re ready, select Checkout and follow the steps to complete your order.
How do I choose the right size?
Check the size information on the product page before ordering, as fit may vary between styles. If you need help choosing a size, email us with the product name and your question.
What payment methods do you accept?
The available payment methods are displayed at checkout. Choose the option that works best for you.
Do you offer discounts?
Check our website and follow Enheritance Clothing on social media for current promotions and collection updates. Any discount eligibility or conditions will be stated with the offer.
Where do you ship?
We ship throughout the United States only. International shipping is not available at this time.
SHIPPING & CHECKOUT FAQs
How much does shipping cost?
Shipping is FREE on orders of $75 or more throughout the United States. For orders under $75, a flat shipping fee of $7.95 applies.
How long will delivery take?
Estimated shipping time is 7 to 10 business days. Business days exclude weekends and holidays. Carrier delays may occasionally affect arrival times.
How do I track my order?
When your order ships, look for a shipping confirmation email with tracking details. If you need help finding your tracking information, email us with your order number.
Why isn’t my tracking information updating?
Tracking may take time to update after a shipping label is created or between carrier scans. If your order has passed the estimated delivery timeframe, contact us so we can help investigate.
How do I complete checkout?
Open your cart, select Checkout, enter your contact and shipping details, and choose an available payment method. Review your information carefully before confirming your order.
Can I change my shipping address?
Email us as soon as possible with your order number and the correct address. Changes depend on the order’s processing status and cannot be guaranteed once fulfillment has begun.
Can I cancel or change my order?
Contact us as soon as possible if you need to cancel an order or change an item, size, or color. We’ll check whether the change is still possible. Orders already in fulfillment may not be adjustable.
SUPPORT & ORDER FAQs
What if I receive a damaged or incorrect item?
Email enheritanceclothing@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the details and help with the next steps.
How do I request a return or exchange?
Please contact us with your order number and the reason for your request before sending an item back. We’ll provide guidance on eligibility and the next steps.
What if my package is delayed or appears lost?
Check your tracking details first. If the estimated delivery timeframe has passed or tracking shows a delivery issue, email us with your order number and tracking information so we can assist.
My tracking says delivered, but I haven’t received my package. What should I do?
Check your delivery location, mailbox, and any safe place where the carrier may have left it. Ask household members or your building’s reception, if applicable. If you still cannot locate the package, contact the carrier and email us with your order details.
How can I contact Enheritance Clothing?
For questions about products, sizing, shipping, or an existing order, email:
For order-related questions, include your order number so we can assist more efficiently.